Shipping Policy
1. How Our Shipping Works
We operate as a drop shipping business. This means that when you place an order, it is forwarded directly to our third-party suppliers, who then package and ship the product directly to you. As a result:
- Orders may arrive in separate packages if items are sourced from different suppliers.
- Packaging may vary by supplier and may not carry our branding.
- Tracking numbers will be provided once your order has been dispatched by the supplier.
2. Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking details once your order has been dispatched.
⚠ Note: Processing time is separate from shipping/delivery time. Please allow the full processing window before contacting support about delays.
3. Estimated Delivery Times & Shipping Options
Delivery times are estimates and begin from the date of dispatch (not the date of order placement). Actual delivery times may vary due to carrier delays, customs processing, or circumstances beyond our control.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Free on orders over $50 |
| Express Shipping | 2–4 business days | $9.99 |
| International (EU) | 7–14 business days | $14.99 |
| International (Rest of World) | 10–21 business days | $24.99 |
⚠ Note: Delivery to remote or rural areas may take additional time. Business days exclude weekends and public holidays.
4. Customs, Duties & Taxes
We ship to customers worldwide. Depending on your location and order value, your shipment may be subject to import duties, customs fees, and local taxes upon arrival in your country.
Important Notice: Duties & Taxes on Orders Over €150
Orders exceeding €150 (EUR) may be subject to import duties, customs charges, and/or local taxes upon delivery. These charges are determined by the customs authority of the destination country and are entirely the responsibility of the customer.
- We are not responsible for delays caused by customs processing.
- Refused shipments due to unpaid duties may result in the order being destroyed; refunds will not be issued in such cases.
- If unsure of your country's import thresholds, please check with your local customs authority before ordering.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow up to 48 hours for tracking information to become active.
- Track your order using the link in your shipping confirmation email.
- If your tracking number does not update within 5 business days of dispatch, please contact our support team.
6. Shipping Restrictions
We are currently unable to ship to:
- P.O. Boxes (for certain suppliers — please contact us before ordering).
- Certain restricted countries due to carrier or supplier limitations.
- Areas under active trade sanctions or embargoes.
If your order is placed to a restricted address, we will notify you within 2 business days and issue a full refund.
7. Lost, Delayed & Damaged Shipments
Lost or Significantly Delayed Orders: If your order has not arrived within 5 business days past the maximum estimated delivery window, please contact us. We will open a carrier investigation — resolution typically takes 7–14 business days.
Damaged Items: If your item arrives damaged, retain all original packaging and contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or refund depending on stock availability.
Incorrect Address: Please ensure your shipping address is accurate at checkout. We are unable to redirect shipments once dispatched. Losses from incorrect addresses are not covered under our lost shipment policy.
8. Free Shipping Promotions
From time to time, we may offer free or discounted shipping promotions applied automatically at checkout. Free shipping applies only to standard shipping methods and eligible destinations. Free shipping does not exempt customers from potential duties, taxes, or customs charges (see Section 4).
9. Contact Us
| Contact Method | Details |
|---|---|
| hstephens@inklingofgreat.com | |
| Response Time | Within 1–2 business days |
| Live Chat | Available Mon–Fri, 9am–5pm (GMT) |